Help with your AIVerID.
Signing in, passwords, connected apps, identity verification and your data — answered here. If your question is not, write to us.
Signing in
Passwords, reset links, locked accounts and staying signed in.
02Apps and AI assistants
Which apps use AIVerID, what they receive, and how to disconnect them.
03Identity verification
Verification levels, the ID card photos, and how long we keep them.
04Your data and account
A copy of your data, corrections, erasing your account, and security.
05For developers
Add “Sign in with AIVerID” to an app: OAuth 2.0 with PKCE, sign-out, callback URLs.
06Contact us
Send the team a message about your account, your data or a security problem.
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Signing in
What is AIVerID?
One account for the Ver* apps (such as VerSketch, VerGolf and VerHoro) and for connecting AI assistants such as Claude and ChatGPT to them. Instead of creating an account in every app, you sign in with AIVerID and approve what each app receives.
How do I reset my password?
On the sign-in page, choose Forgot password and enter the email address of your account. We email you a link to set a new password; it works for one hour. When your password changes, we email you a notice.
If the email does not arrive, check your spam folder, then write to us. We will never ask you for your password.
My account is locked after wrong passwords
After several wrong passwords in a row, the account is locked for a short while to stop someone guessing it. The sign-in page tells you how many minutes are left. Wait, then sign in again — or reset your password if you are not sure of it.
Why am I signed out when I close the tab?
On aiverid.com your sign-in is kept in the browser tab's session storage, not in a cookie, so it ends when you close the tab. Apps you signed in to with AIVerID keep their own sign-in and renew it while you use them.
Apps and AI assistants
Which apps can I sign in to with AIVerID?
The Ver* apps that show a “Sign in with AIVerID” button, such as VerSketch, VerGolf and VerHoro. You can also connect Claude and ChatGPT to Ver* apps with your AIVerID account.
What does an app receive when I sign in?
Every time an app asks you to sign in, you see a consent screen listing what it will receive. Nothing is shared before you approve. AI assistants receive only your AIVerID number, your verification level and the permissions you granted — not your name, email or phone.
The full list is in our Privacy Policy.
How do I disconnect an app or an AI assistant?
Sign in to your dashboard. It lists the apps and AI assistants connected to your account; disconnect any of them there. You can also sign out of every device at once.
Disconnecting stops an app from getting anything new. It does not delete what the app already copied — ask that app to delete it.
Identity verification
Do I have to verify my identity?
No, it is optional. Some apps may ask for a verified account before they let you continue; you will then be offered verification during sign-in. The levels are 1 Basic, 2 Verified, 3 Approved and 4 Certified.
What happens to my ID card photos?
You upload photos of the front and back of your ID card and, for the highest level, a selfie. They are stored privately and reviewed by AIVerID staff; Thai national ID requests can be approved automatically after validity and duplicate checks.
We keep only a one-way fingerprint of the ID number, not the number itself. The photos are deleted 30 days after review, at once if you cancel a request that is still waiting, and at once if your account is erased.
Your data and account
How do I get a copy of my data, correct it or erase my account?
Email aivisibilityrights@gmail.com from the address on your account and say what you need. We reply within 30 days. You cannot yet edit your details or erase your account yourself in the dashboard.
What erasing removes, and the little that stays, is set out in our Privacy Policy.
How is my data protected?
- Your password is stored only as a bcrypt hash; your name and any ID card number are encrypted (AES-256-GCM).
- Sign-in tokens are stored only as hashes, expire, and can be revoked. Sign-in follows OAuth 2.0 with PKCE.
- Traffic is encrypted (HTTPS), and sign-in attempts are rate-limited.
Other details, such as your email address, are not encrypted by our application. Our pages carry no analytics, advertising or tracking scripts, and we do not sell your data.
What are AIVID, AIPLT and SLIVR?
Records created with your account. They are entries in our database, not on a blockchain. An app receives them only if it asks for them and you approve.
Still stuck?
Send the team a message. We reply by email. For a security problem, choose “Security report” as the topic.